Our services
Virtual Medical Assistant
Trained remote staff for scheduling, intake, prior auth follow-up and patient calls.
A trained assistant who already knows how a practice runs.
What breaks here
Front-desk work is where most billing problems begin, and it is also the hardest role to keep staffed. Turnover in that seat means eligibility gets skipped, authorisations go unchased and patient balances stop being asked for. Every one of those surfaces weeks later as a denial or a write-off.
Hiring locally solves it and costs a full salary plus benefits for work that is busy in bursts rather than steady across the day.
What we do about it
You get an assistant trained in medical front-office work specifically — not general virtual assistance. They know what an authorisation number looks like, why a subscriber ID matters and when a payer needs calling rather than portalling.
They work your hours in your systems, under a signed business associate agreement, with the same access controls as our billing staff. Because they sit alongside the billing team, an eligibility problem gets caught by the person who will also see the denial it would have caused.
The outcome
“How is your assistant trained, and do they sit with the billing team or separately?”
Ask us this on the first call. We will answer it with numbers from your own claims, not a brochure.